Cancellation, Refund, and Return Policy:
At BARNAA, satisfaction is our priority. If you are not satisfied with your
order, you can reach out to contact@barnaateas.in and our Customer Experience Team will revert back to you promptly.
Cancellations:
Refunds are not provided after order cancellation, instead a gift card of the same amount will be issued. Additionally, the refunds are subject to the discretion of Barnaa Teas Private Limited and may change in extraordinary circumstances.
Replacements:
A request for replacement must be initiated within a maximum of 48 hours from the time of delivery. Please attach a video or picture of the delivered order along with the invoice and send a mail to contact@barnaateas.in Our Audit team will review and send you a replacement, if applicable, in the following conditions:
- Damaged/Incorrect Product Received
- Item missing from order
- Expired Product Received (Please attach a picture of the product showing the expiry date along with the invoice)
Returns
Due to the perishable nature of tea we do not accept returns on any products, instead we can replace the same if applicable.